Terms and Conditions
These Terms and Conditions apply to purchases made through ztiixyolb.com and govern the commercial relationship between you and the store when you place an order.
Ztiixyolb™ is operated by Shenzhen Xinxin Ruijie Technology Co., Ltd.
1. Scope of These Terms
These Terms and Conditions apply when you:
- purchase a product from our store;
- submit an order through checkout;
- make a payment;
- request an order change or cancellation;
- receive a shipment;
- request a return, refund, or other order-related resolution.
General rules about using the website itself are covered separately in our Terms of Use.
2. Products and Product Information
Ztiixyolb™ offers creative stationery and related goods, including journals, drawing tools, markers, crayons, colored pencils, and paper products.
Each product page may include information about:
- available colors;
- set sizes;
- package options;
- materials;
- dimensions;
- included items;
- intended uses;
- pricing and availability.
We aim to present product information accurately. However, minor differences in color appearance may occur due to screen settings, lighting, photography, materials, or normal production variation.
Please review your selected product and option before submitting an order.
3. Prices and Currency
Prices are generally displayed in U.S. dollars (USD) unless another currency is clearly shown.
Prices may change from time to time.
The price applicable to your order is the price displayed during checkout when the order is submitted, subject to correction of obvious technical or pricing errors.
Any applicable:
- shipping charges;
- taxes;
- customs-related charges collected at checkout;
- other checkout charges
will be shown before the purchase is completed.
4. Payment
Available payment methods are displayed during checkout.
Depending on availability, these may include eligible:
- credit cards;
- debit cards;
- PayPal;
- other supported payment services.
Payments may be processed by third-party payment providers.
Please do not send complete card numbers, card security codes, passwords, or other sensitive payment credentials to us by email.
5. Order Submission and Acceptance
Submitting an order does not automatically guarantee acceptance or fulfillment.
After placing an order, you may receive an electronic order confirmation.
We may decline or cancel an order where reasonably necessary, including when:
- a product becomes unavailable;
- payment cannot be authorized;
- checkout information appears incomplete or inaccurate;
- fraud or unauthorized payment is suspected;
- an obvious pricing or technical error occurs;
- fulfillment is restricted by applicable law.
If payment has already been collected for an order we cancel, the applicable amount will be refunded to the original payment method.
6. Order Changes and Cancellations
If you need to request an order change or cancellation, contact:
Please include your order number.
Requests should be made as soon as possible.
Whether a request can be completed depends on the order's fulfillment status at the time we receive it.
If an order has already entered a stage where shipment cannot reasonably be stopped, cancellation may no longer be available. An eligible return may still be possible after delivery.
7. Order Processing
Orders are generally prepared for shipment within 2–5 business days after payment confirmation.
During higher-volume periods, holidays, or selected launches, processing may take up to 6 business days.
Processing time is separate from shipping transit time.
8. Shipping Charges
Our standard flat shipping rate is $6.99, unless a different shipping amount or shipping option is displayed during checkout.
The final shipping charge shown during checkout will apply to the order.
9. Estimated Delivery Times
After processing, estimated transit times are generally:
United States: 8–14 business days
Canada, United Kingdom, and Australia: 10–16 business days
Other supported international destinations: 14–21 business days
These are estimated transit periods rather than guaranteed delivery dates.
Carrier operations, customs processing, local conditions, weather, address issues, and other circumstances may affect delivery timing.
10. Tracking
When tracking is available, shipment information may be sent to the email address associated with the order.
A carrier's first tracking update may take approximately 1–3 business days to appear after shipping information has been created.
If tracking remains unchanged for an extended period, contact us with your order number so we can review the situation.
11. Delivery Information
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you notice an address error after placing an order, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered fulfillment.
Where a package is returned because of an incorrect, incomplete, or undeliverable customer-provided address, additional shipping arrangements or charges may apply.
12. International Orders
International shipments may be subject to:
- customs duties;
- import taxes;
- local fees;
- destination-country requirements.
If these charges are not collected during checkout, they may be assessed separately by local authorities or carriers.
Customers are responsible for understanding applicable import requirements in the destination country.
13. Returns
Eligible products may generally be returned within 30 calendar days after delivery.
To be eligible, an item should normally be:
- unused;
- in its original condition;
- returned with its original packaging;
- returned with included components;
- identifiable through valid order information.
Products that have been used, materially altered, damaged after delivery, or returned incomplete may not qualify.
Customized or personalized products and gift cards may also be excluded where applicable.
14. How to Request a Return
Before returning an item, contact:
Please include:
- your order number;
- the product concerned;
- your reason for the return;
- relevant photographs when appropriate.
Do not send a return to our business registration address unless our customer care team specifically instructs you to do so.
Approved return requests will receive the applicable return instructions.
15. Return Shipping Costs
For preference-based returns, such as changing your mind about a product, return shipping costs may be the customer's responsibility unless otherwise stated.
If a product arrives:
- damaged;
- defective;
- incorrect;
- materially different from the item ordered,
contact us with your order information.
After reviewing the circumstances, we may provide an appropriate solution such as replacement, refund, or return arrangements.
16. Damaged, Defective, or Incorrect Orders
If you receive a product with an issue, contact us at:
Please provide your order number and, where relevant, clear photographs of the item and packaging.
We will review the information provided before determining the appropriate available resolution.
A carrier status showing “delivered” does not by itself prevent us from reviewing a reported order problem.
17. Exchanges
Where appropriate, an exchange may be handled by:
- completing an eligible return; and
- placing a separate order for the preferred product or option.
Contact customer care if you are unsure which process applies.
18. Refunds
After an authorized return has been received and reviewed, approved refunds are generally issued to the original payment method within 5–10 business days.
Your bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.
Original shipping charges may not be refundable for preference-based returns unless required by applicable law or otherwise stated.
19. Consumer Rights
Nothing in these Terms and Conditions is intended to remove rights that cannot legally be excluded under applicable consumer protection law.
Customers in some jurisdictions may have additional statutory rights concerning:
- cancellation;
- returns;
- refunds;
- warranties;
- distance purchases.
Where applicable law provides greater protection, those legal rights will continue to apply.
20. Contact About a Purchase
For questions about an existing order, payment, shipping, delivery, return, or refund:
Owner: Li Wei
Company: Shenzhen Xinxin Ruijie Technology Co., Ltd.
Email: service@ztiixyolb.com
Phone: (+86) 18708682868
Hotline: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Address:
Room 306, No. 5, Lane 1, Bulong Road
Ma'antang Community, Bantian Subdistrict
Longgang District, Shenzhen City
Please include your order number when contacting us about a purchase.