Returns & Refunds

At Ztiixyolbโ„ข, we want you to feel comfortable with your purchase. If something is not right with your order, please review the policy below and contact us if you need assistance.

30-Day Return Window

Eligible products may be returned within 30 calendar days after delivery.

To qualify for a return, the item must generally be:

  • Unused and unworn

  • In its original condition

  • Returned with its original packaging and included accessories, where applicable

  • Accompanied by proof of purchase or the relevant order number

Items that show signs of use, damage caused after delivery, or missing essential components may not qualify for a standard preference-based return.

How to Request a Return

Before sending any product back, please contact us at:

Email: service@ztiixyolb.com

Please include:

  • Your order number

  • The item you would like to return

  • The reason for the return

  • Photos or videos where relevant, particularly for damaged, defective, incorrect, or incomplete items

Our customer support team will review your request and provide return instructions if the return is approved.

Please do not send a return without contacting us first.

Return Address

Please do not automatically send returns to our business registration address.

Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions based on the product and fulfillment location.

Products returned to an unauthorized address may cause delays in processing your return.

Return Shipping Costs

For preference-based returns, including situations where you change your mind or no longer want an otherwise correctly supplied product, the customer is generally responsible for the applicable return shipping cost.

We recommend using a trackable shipping method when returning an item.

If the product arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us before returning it. For an eligible issue attributable to us, we will provide an appropriate replacement, refund, return arrangement, or other reasonable solution at no additional cost to the customer.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, incorrect, or materially different item, contact service@ztiixyolb.com as soon as reasonably possible and provide your order number together with photos or videos showing the issue where relevant.

After reviewing the information, we will work with you toward an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or authorized return.

Customers will not be required to bear return costs resulting from an error attributable to us.

Refund Review

Once an authorized return has been received, we will inspect the returned product and notify you whether the refund has been approved.

The inspection is used to confirm that the returned product meets the applicable return conditions or to verify the issue associated with the return.

Refund Timing

If your refund is approved, we will issue the refund to your original payment method within 5โ€“10 business days after the returned item has been received and inspected.

Once the refund has been issued by us, your bank, credit card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account. This additional posting period is controlled by your payment provider and is separate from our 5โ€“10 business day refund processing period.

Refunds will generally be returned to the original payment method used for the purchase.

If more than 10 business days have passed after we confirmed that your refund was approved and issued, and you have not received the funds, please first check with your bank or payment provider. You may also contact us at service@ztiixyolb.com so we can help review the refund status.

Original Shipping Charges

For preference-based returns, original shipping charges, where applicable, are generally non-refundable unless otherwise required by applicable law.

If the return results from a damaged, defective, incorrect, or materially different item attributable to us, we will provide an appropriate solution without requiring the customer to bear costs resulting from our error.

Exchanges

If you need a different item or variation, please contact service@ztiixyolb.com before returning your original purchase.

Where an exchange is available, our customer support team will provide the applicable instructions. Availability may depend on current inventory.

Non-Returnable Items

Certain products may not qualify for preference-based returns where applicable, including:

  • Personalized or customized products

  • Items that have been used or materially altered after delivery

  • Items returned without essential components

  • Products specifically identified as final sale before purchase, where permitted by applicable law

These limitations do not restrict reasonable claims involving products that arrive damaged, defective, incorrect, or materially different from their description.

Order Cancellations

If you need to cancel or modify an order, please contact service@ztiixyolb.com as soon as possible.

We will make reasonable efforts to accommodate the request if the order has not yet entered fulfillment or been dispatched. Once an order has been processed for shipment or transferred to the carrier, cancellation may no longer be possible.

If the order has already shipped, an eligible item may still be returned after delivery in accordance with this Returns & Refunds Policy.

Contact Us

If you have questions about a return, refund, damaged item, or other order issue, please contact:

Brand: Ztiixyolbโ„ข
Legal Company Name: Shenzhen Xinxin Ruijie Technology Co., Ltd.
Customer Support Email: service@ztiixyolb.com

Ztiixyolbโ„ข is operated by Shenzhen Xinxin Ruijie Technology Co., Ltd.